Frequently Asked Questions

Structurepal is a cloud-based platform that provides clear, straightforward tools to help you document and improve your processes yourself. No automation promises, no magic algorithms – instead full control and transparency for you and your team. You stay in control – we give you structure.

Structurepal targets two main audiences:

• Mid-Market (10-500 employees): You want to create clear structures, accelerate onboarding, and grow measurably – without chaos.
• Franchise Systems: You need scalable processes that can be rolled out to all locations – from 90 days to 14 days onboarding time.

The most important features at a glance:

• Process Dashboards: All processes in clear columns
• Process Cards: Detailed step-by-step instructions
• Team Overviews: Who does what? (Mid-Market)
• Master Presets: Central templates for all locations (Franchise)
• Video Academy: Training videos directly in the process (Franchise)
• Feedback Engine: Improvement suggestions from the team (Mid-Market)

View All Features

New leaders and process owners immediately get access to all relevant process cards and team overviews. You see at a glance: What processes exist? Who's responsible for what? What are the next steps? Employees in operations receive access to specific process documentation via email or link as needed. On average, onboarding time is reduced by 40%.

That's exactly what the handoff matrix is for! You define once who takes over which tasks in case of absence. The substitute immediately has access to all process cards and knows exactly what needs to be done. No searching, no guessing – just continue.

Through the feedback engine you can send feedback links to employees (via email or as QR code). Employees can then provide feedback via a simple web form: "This step takes too long", "Information is missing here", "This could be simplified". As a leader, you see all suggestions bundled in Structurepal and can decide what gets implemented. No separate tool, no email chaos.

Lightning fast! With master presets you create a process template once at headquarters and roll it out to any number of locations with a click. From traditionally 90 days onboarding time to an average of 14 days. Changes to the template are automatically distributed to all locations.

Yes – but controlled! You determine at headquarters which processes are "locked" (e.g., quality standards) and which can be adapted locally (e.g., regional specifics). This way you maintain control over your brand standards while giving partners necessary flexibility.

You can link training videos directly in process steps. A new partner opens a process and immediately sees: "Here's a video that shows how it's done." Videos can be uploaded or embedded from YouTube/Vimeo. You also see who has watched which videos.

Absolutely! With location KPIs & scoreboards you see at a glance which locations perform particularly well and where there's room for improvement. You can identify best practices and specifically support weaker locations.

Both plans (Mid-Market and Franchise) cost €399/month with a minimum term of 12 months. No hidden costs, no surprises. All features are included.

Mid-Market: Focus on internal processes, team overviews, handoff matrices, feedback engine, projects & to-dos.
Franchise: Focus on scaling – master presets, location KPIs, video academy, partner chat, rollout planning, compliance.
Both have process dashboards and process cards. Detailed comparison: View Features

We don't offer a classic trial period, but a free demo call (30 min.) where we walk through your specific use cases. This way you immediately see if Structurepal is right for you – without lengthy trial periods. Book Demo Now

After the minimum term of 12 months you can cancel monthly. No hidden clauses, no automatic renewal for years. Fair and transparent.

Yes, 100%! All data is stored on ISO-certified servers in Germany. We have a standard data processing agreement (DPA) and comply with all GDPR requirements. More details: Security Page

Exclusively in ISO-certified data centers in Frankfurt am Main, Germany. No cloud hopping, no US server access, no third-country transfer.

Your data is encrypted both in transit (TLS 1.3) and at rest (AES-256). Only you and your authorized users have access to your data.

Yes! Daily automatic backups with 30-day retention. Geo-redundant storage at multiple locations guarantees highest availability. Your data can be restored in an emergency.